Services Pricing Trial ExpeditiousIT.com Co-Managed IT & FHDM Get Started
Live coverage · 5 PM – 10 PM daily

IT help desk.
After 5.

Your IT team clocks out at 5 PM. We clock in. Remote and onsite IT support every weekday evening — so your business never waits until morning for a fix.

5 PM
We clock in
15 min
Billing minimum
$55/hr
Health Check rate
20 min
Callback guarantee
$440
To start (trial)
After-Hours Help Desk· 5 PM to 10 PM Weekdays· Remote & Onsite Support· Splashtop Remote Access· Virus Removal & Cleanup· WiFi & VPN Troubleshooting· Microsoft 365 Support· Vendor Escalation· Weekend Retainer Available· After-Hours Help Desk· 5 PM to 10 PM Weekdays· Remote & Onsite Support· Splashtop Remote Access· Virus Removal & Cleanup· WiFi & VPN Troubleshooting· Microsoft 365 Support· Vendor Escalation· Weekend Retainer Available·
🖥️
Remote
Splashtop · instant access
🏢
Onsite
+$100 flat dispatch fee
📞
Phone
(678) 310-9288
✉️
Email
support@after5helpdesk.com
What we cover

Everything that
breaks after 5.

Every common issue your team would normally get called about at 6 PM. We handle it so they don't have to.

🔐

Password & MFA Reset

Account unlocks, MFA re-enrollment, and remote access issues — resolved same evening.

REMOTE
🌐

VPN & Remote Access

VPN drops, split-tunnel issues, remote desktop failures diagnosed and fixed remotely.

REMOTE
📧

Email & Microsoft 365

Outlook, Teams, SharePoint, OneDrive sync, and shared mailbox access problems.

REMOTE
📶

WiFi Troubleshooting

Connectivity drops, coverage gaps, SSID config, and device association problems.

REMOTE + ONSITE
💻

Laptop & Desktop Support

Performance issues, application errors, remote OS repair, and device troubleshooting.

REMOTE + ONSITE
🖨️

Printers & Peripherals

Printer offline, driver conflicts, scanner connectivity, and USB peripheral issues.

REMOTE + ONSITE
🦠

Virus & Malware Removal

Full scan, threat removal, system verification, and incident report. Same session.

REMOTE + ONSITE
🤝

Vendor Escalation

We work directly with your ISP, Microsoft, firewall vendors, and software publishers on your behalf.

ON YOUR BEHALF
📶

WiFi & Mesh WiFi Setup

Office and WFH WiFi design including mesh systems, heat map surveys, AP placement, and secure SSID configuration.

OFFICE + WFH
Block-hour pricing

Buy the hours.
Save the money.

Pre-purchase a block of hours at a lower rate. Hours do not roll over — remaining time is applied to proactive hardening, patching, and training. 15-minute increments · $135/hr overage.

STARTER · UP TO 20 USERS · 16 HRS
$80/hr
$1,280 / month · paid in advance
Base rate · entry-level coverage
After-hours help desk 5–10 PM
Remote & onsite support
Patch & update management
15-min billing increments
Remaining hrs → security hardening
PROFESSIONAL · UP TO 60 USERS · 50 HRS
$60/hr
$3,000 / month · save $1,000 vs base
Max coverage · 25% off base rate
Everything in Standard
Dedicated engineer assigned
Rate locked for full engagement
Priority response queue
Quarterly roadmap review
Min. Billing
15 min
Overage Rate
$135/hr
Termination
60 days
Onsite Dispatch
+$100
All Block Hour Rates — Full Reference
16 hrs
$80/hr
$1,280
24 hrs
$75/hr
$1,800
32 hrs
$70/hr
$2,240
40 hrs
$65/hr
$2,600
50 hrs ★
$60/hr
$3,000
BEST VALUE
50 hrs @ $60
Base rate
Save $120
Save $320
Save $600
Save $1,000
Best Value
Scheduled weekend: Sat $85/hr · Sun $95/hr · 8 AM–4 PM · booked in advance
After 10 PM starting $125/hr · Emergency $150/hr
Same-day unplanned weekend call: $125–$150/hr
No rollover · Overage $135/hr · 15-min billing
No Rollover Policy
Hours don't roll over — but they never go idle.

Pre-purchased hours that aren't used for reactive support are automatically applied to proactive work — keeping your environment hardened, up to date, and your team better prepared.

🔄
System & Firmware Updates

Windows updates, firmware patches, and driver updates pushed to all devices and network hardware.

🛡️
Malware & Antivirus Scans

Full malware and antivirus scans across endpoints, threat removal, and security posture review.

🎓
User Training & Phishing Education

Security awareness, phishing recognition, SPAM identification, and best practices coaching.

📶
Network & Help Desk Improvement

Network/WiFi testing, runbook execution, monitoring via your existing tools, and help desk performance improvements.

💡

Your hours always work for you. Whether we're fixing a ticket or hardening your environment, every minute of your block is applied to something that makes your business more secure and more reliable.

How Our Block Rates Compare to the Industry
Provider Type
Typical Hourly Rate
After-Hours / Emergency
Traditional MSP
Standard managed services
$150–$250/hr
Often unavailable
Closed after 5 PM
Break-Fix IT Company
Pay-as-you-go, no contract
$100–$200/hr
$200–$300+/hr
1.5–2× surcharge after hours
In-House IT Staff
Salary + benefits + overhead
$32–$48/hr
Plus benefits, taxes, PTO, overhead
Overtime or on-call pay
Disrupts work-life balance
⚡ Expeditious IT
Block-hour · 5PM–10PM · no overhead
$60–$80/hr
Prepaid block · no surprise invoices
Available 5PM–10PM
20-min callback guarantee · no surcharge

You get after-hours IT coverage at 50–75% less than break-fix emergency rates — with no overtime pay, no benefits, and a 20-minute callback guarantee most MSPs can't match.

New client offer

IT Health Check
& Tune-Up.

A IT Health Check & Tune-Up at $55/hr — paid in advance. Day 1 starts with a 1-hour onsite visit. We assess your entire environment and deliver written recommendations. No long-term commitment until you're confident.

No long-term contract to start
Evaluation report is yours either way
Most clients are live within one week

💡 Trial credit: Sign a block-hour package within 30 days and your trial fee ($440–$550) is credited toward your first month.

Health Check Rate
$55
/hour
8 hours
$440
9 hours
$495
10 hours
$550
IT Health Check includes
Full onsite assessment
Network evaluation
Software update review
Hardware & firmware check
Security gaps, MFA coverage, data & backup — plain-English recommendations
Book your Health Check — 8–10 hrs from $440
📋
Client Requirements

To support your environment we require active licenses and support on: Microsoft 365, Server (supported version), Firewall (active contract), Managed Switch, Software Licenses (compliant), and Vendor Authorization.

⚠️ Unlicensed systems: Best-effort support only at emergency rate — no guarantee of resolution, no liability for data loss. Temporary until licensing is restored. Contract note: If a license lapses during engagement, support pauses until renewed.

On It at 5.
Done by 10.

Professional IT support every evening — for less than the cost of one MSP emergency call.

Get after-hours coverage
Need more than after-hours coverage?

Fractional Help Desk Manager

Get senior-level IT leadership without hiring a full-time employee. I manage your help desk, streamline your processes, and keep your systems running — part-time, on-demand, or evenings (5PM–10PM).

$4,000–$10,000/MO 6–18 MONTH TERM 10–75 EMPLOYEES
Ticket triage + escalation
Managing junior IT staff
Documentation + SOPs
Onboarding/offboarding
Vendor management
Monthly reporting
Learn more
Get started

Let's talk about
tonight.

30-minute discovery call. No obligation. We'll map your current after-hours gap and have you covered in under a week.

📞
Phone
✉️
Kenneth Dorsey · IT Manager
🕔
Coverage Hours
5 PM – 10 PM Weekdays · 8 AM – 4 PM Weekends
🌐
Full Service Site
Start a conversation
We respond within one business day.