We partner with your existing IT staff — not replace them. Fill coverage gaps, add senior leadership, and extend capacity without adding headcount.
"Evening IT support for less than the cost of hiring staff — no insurance, no payroll, no benefits."
Your in-house IT person is talented — but they're fielding tickets, managing vendors, handling security, training users, and trying to plan ahead. Something always gets dropped. That's not a people problem. It's a capacity problem.
Co-managed IT fills your coverage gaps with hands-on support. A Fractional Help Desk Manager brings the leadership, structure, and accountability your IT team is missing — without the full-time hire.
Get senior-level IT leadership without hiring a full-time employee. I manage your help desk, streamline your processes, and keep your systems running—part-time, on-demand, or evenings (5PM–10PM).
This is exactly what small companies need — but can't justify hiring full-time.
No rip-and-replace. We integrate with what you already have and make it better.
We map your current environment, staff capacity, pain points, and coverage gaps. 30 minutes, no obligation.
On-site visit: network analysis, firmware updates, Windows updates, Windows 11 readiness, malware scan, antivirus, printer drivers, Wi-Fi, backup, MFA audit, and best practices report. Trial hours credited toward first block if signed within 30 days.
We join your ticket queue, introduce ourselves to your staff, and align on communication protocols and escalation paths.
Monthly reporting, regular check-ins, and proactive recommendations keep the engagement delivering value every month.
Block hours are paid in advance at a discounted rate. Hours do not roll over — remaining time is applied to proactive hardening, patching, and staff training. Overage billed at $135/hr.
Dedicated evening support 5PM–10PM. Issues don't wait until morning — neither do we.
Your team starts fresh at 8AM — not buried under last night's unresolved issues.
No inflated after-hours emergency fees. Block-hour rates, paid in advance, no surprises.
Enterprise-grade help desk coverage without full-time staff, benefits, or overhead.
Operations stay productive, compliant, and protected — even after the lights go out.
If it breaks after 5PM, we fix it.
When issues strike after hours, we take action immediately so your team starts fresh at 8 AM.
Burning out on tickets, projects, vendors, and strategy all at once. We take the overflow and give you leadership support.
Handles day-to-day well but lacks management structure, SLAs, or a roadmap. A Fractional HDM changes that.
You've outgrown "one IT person handles it all" but aren't ready for a second full-time hire. Co-managed IT bridges that gap.
Your MSP doesn't cover evenings or weekends. We fill the gaps without disrupting your existing relationship.
To co-manage your environment effectively, we require that the following foundational systems are already in place with active licenses and active vendor support.
Active M365 Business subscription required. Email, Teams, SharePoint, and OneDrive tools we support every day.
Windows Server must be on a supported version with an active Microsoft support lifecycle.
Business-grade firewall with an active support contract. We work directly with your firewall vendor to resolve issues.
A managed network switch from a recognized vendor. Consumer-grade unmanaged switches are not supported.
All business-critical software must have active, legitimate licenses. We do not support pirated or expired software.
You authorize us to contact your vendors on your behalf — Microsoft, ISP, firewall, software publishers, and hardware manufacturers.
Not sure if you qualify? That's what the IT Health Check is for. During our initial onsite visit we'll inventory your environment, flag anything that needs to be resolved, and give you a clear picture — no obligation.
Contract note: If a license or support contract lapses during an active engagement, our obligation to support that system pauses until the license is renewed. All engagements require a signed service agreement.
I partner with small IT teams (1–4 staff) to complete weekend IT projects with zero weekday downtime.
30-minute discovery call. We map your gaps and show you exactly what co-managed IT or a Fractional HDM would look like for your business.
We start with a no-obligation 30-minute discovery call to understand your current IT structure and identify where we can add the most value.